Operations Manager 2023 Hiring - September

Position Title:

Job Description:

Responsible for providing oversight for customer service staff.

Responsible for establishing departmental policies and procedures.

Primary duties may include, but are not limited to:

• Directs implementation and administration of benefit programs. Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports;  Requires BA/BS; 1 year of experience in a  leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an ...