Operations Manager - Automotive Roadside Assistance

Join Allianz Partners—the market leader in automotive roadside assistance. As a Manager - Roadside Assistance Network Services, you’ll build and manage a high-performing provider network and oversee end-to-end case operations for a nationwide operation across Thailand. You’ll lead a mixed team (RSA specialists, field technicians, towing partners, back office, and third parties) and drive digital tools and service standards to boost speed, quality, and customer outcomes—collaborating with local and overseas teams and working closely with dealers and customers to keep drivers moving and deliver a best-in-class roadside experience.

What you’ll do

• Lead the team: manage RSA specialists, coordinate the towing/flatbed network (internal and external), oversee field technicians and back-office support; coach, support, and develop the team for high performance.
• Manage ro...