Operations Manager | BPO

Position: Operations Manager Company Overview: RayaCX is a leading BPO (Business Process Outsourcing) company based in Cairo, Egypt. We provide a wide range of customer experience and support services to clients across various industries, including technology, telecommunications, and e-commerce. Our mission is to deliver exceptional customer service and drive business growth for our clients. Job Overview: We are seeking an experienced Operations Manager to join our team in Cairo, Egypt. The Operations Manager will be responsible for overseeing the day-to-day operations of our BPO services, ensuring efficient and effective delivery of services to our clients. This is a full-time position with a competitive salary and benefits package. Key Responsibilities: - Manage and oversee the daily operations of our BPO services, including customer service, technical support, and back-office processes. - Develop and implement operational strategies and processes to ensure the highest level of servi...