Operations Manager (BPO)

Flatworld Philippines is a Great Place to Work-certified company committed to the vision of building a diverse and inclusive workplace culture where our employees can thrive. We are looking for passionate, talented, and innovative individuals to join our Team.

The Account Manager is responsible for maintaining strong customer relationships and delivering and improving results across multiple projects they will handle. The core responsibilities would include but are not limited to performance management, client relations, employee satisfaction, and other financial metrics like Shrinkage, Attrition, etc.

Responsibilities:

• Responsible for the day-to-day operations and delivery of operational metrics and client KPIs including daily service level, customer experience, sales numbers, etc.
• Maintain positive relationships with customers by proactively engaging with them in line with their expectations.
• Analyze performance stats to determine t...