Operations Manager- BPO

Rendeavour is launching a Business Process Outsourcing (BPO) division from the ground up, with ambitious plans to scale rapidly. Our goal is to deliver world-class outsourcing solutions that drive efficiency, innovation, and exceptional customer experiences.
We are seeking an experienced Operations Manager to lead the establishment and management of BPO operations, ensuring seamless service delivery, operational excellence, and scalability.
This role demands a strategic leader with proven expertise in building processes, managing teams, and driving performance in a dynamic environment. The Operations Manager will also oversee call center operations, develop and enforce SOPs, and ensure compliance with PCI best practices.
Key responsibilities:
Lead the end-to-end setup of BPO operations, including infrastructure, processes, and team structures
Develop and implement operational policies, SOPs, and performance metrics for BPO and call center operations
Manage call center...