Operations Manager (BPO setup)

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
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Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

• Responsible for the service delivery of the assigned service/s
• Responsible for turnover (TNS), operative margin (OM1), and their continuous improvement of the respective cost center (for global services the GOM is responsible)
• Employee management and development of as...