Operations Manager

SALES AND AFTER-SALES OPERATIONS

• Develop and execute sales strategies to achieve monthly and annual targets.
• Oversee new unit sales, trade‑ins, financing, and insurance coordination.
• Monitor sales funnel performance, conversion rates, and productivity of Sales Executives.
• Ensure compliance with pricing, promotions, and manufacturer programs.
• Lead, coach, and evaluate Sales Managers and Sales Teams.
• Analyze market trends, competitor activity, and customer demand.
• Ensure accurate sales reporting and forecasting.
• Provide overall leadership and strategic direction to the Service Department, ensuring efficient operations in repairs, preventive maintenance, warranty processing, and customer complaint resolution.
• Drive high levels of customer satisfaction and repeat business by implementing service excellence standards and continuous improvement initiatives.
• Monitor and improve service turnaro...