Operations Manager

Overview of the Role

The Operations Manager is responsible for guiding the development and execution of objectives within a designated client segment to foster the company's growth. Their duties encompass executing business strategies, assessing the performance of the department, and overseeing operations and team members to guarantee efficient service delivery to clients.

The role will formulate and implement plans aimed at achieving the company's objectives while effectively allocating resources. In their leadership role, they provide constructive feedback to improve productivity and represent the company at events and industry gatherings.

Main duties include:

1. Design and execution of segment growth strategy
2. Account management for all clients, including proactive sharing of best practice, deep understanding of client strategies and ensuring VBP is meeting client needs and growing in partnership with the client
3. Resource planning for...