Operations Manager

We’re seeking a Resident Operations Manager to own the day-to-day coordination of maintenance, vendor execution, and resident issue resolution . This role is the primary point of accountability for ensuring resident issues are triaged correctly, communicated clearly, and resolved efficiently.

This position requires strong judgement, organisation, and empathy in a fast-paced, high-volume property management environment.

Key Responsibilities

• Own all maintenance tickets from intake through completion
• Clarify and triage work orders based on urgency and scope
• Schedule, coordinate, and follow up with vendors to ensure timely, high-quality completion
• Batch and group non-urgent work orders by neighbourhood for operational efficiency
• Confirm work completion and resident satisfaction

Resident Communication & Experience

• Serve as the primary point of contact for operational resi...