Operations Manager (Customer Experience)

Operations Manager (Customer Experience)

Daily CX operations, Resources Skillset & Competencies, Systems Admin & Config, Internal/External Stakeholder Support, Training & QC, Report & Reimbursements, Continuous Business Improvement & Gap Analysis, Contingency Planning & Backup and Project Implementation.

Key Responsibilities:

• Monitor charger status using CSMS and backend systems to ensure minimum disruption.
• Overall CX systems lead and support for any admin, design and configuration requirements.
• Oversee and lead for all new hire training, knowledgebase materials, FAQs, or guides.
• Implement and ensure all promotions or collaborations with clients/partners are implemented efficiently.
• Partake in legal, T&C, systems & business process documentations review.
• Represent in management meetings, projects or client discussions.
• Motivate & counsel if necessary to resolve any staff performance gaps ...