Operations Manager, Customer Service

As the Operations Manager, Customer Service (Reservations), you will oversee and provide support daily to the Reservations department, ensuring a smooth and efficient operation in order to achieve maximum revenue to meet or exceed the revenue targets of Atlantis Dubai. As a senior member of the reservations team, you will be involved in the recruitment of staff, as well as training new members of the team and responding to customers queries and complaints when required. You will also be responsible for the management of the team, leading performance management (PMP/IDP), disciplinaries when necessary, and keeping the team motivated and developing them in their own careers.

Another key aspect of this role will involve supporting the Reservations Director in their daily objectives and ensuring the standards of service are maintained across the entire operation, through the use of SOPs and a commitment to departmental training.