OPERATIONS MANAGER

Job Description

Posted on 26 December 2025

• Lead service delivery across multiple client accounts, ensuring consistent achievement of SLAs, KPIs, quality standards, and customer satisfaction.
• Serve as the senior point of contact and trusted advisor for clients, building long-term relationships and supporting account growth through upselling and cross-selling opportunities.
• Drive operational governance, performance management, and continuous improvement using data, Lean, and Six Sigma methodologies.
• Oversee operational financial performance, including cost efficiency, productivity, and profitability.
• Lead transitions of new and expanding accounts, ensuring readiness across people, processes, and systems.
• Champion process optimization, automation, and efficiency initiatives to improve scalability and service quality.
• Develop and lead high-performing service delivery teams, building leadership capability, enga...