Operations Manager

Overview

Transcom is looking for talented individuals like you to join our awesome team! Be the next Operations Manager for our Transcom Davao site.

Join our Transcom Family as a Operations Manager!

The Business Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery and client interaction. Reporting directly to the Contact Center Manager the Business Manager achieves his/her targets with the assistance of all Transcom support functions. The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.

Essential Duties & Responsibilities

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:

Profit and Growth

• Delive...