Operations Manager

We are looking for an operations manager capable of overseeing all daily operations at katana-us.com and its group, bringing structure, efficiency, and clarity.

Tasks

• Managing all daily operations across the company


• Coordinating internal teams (support, creative, logistics, media buyers…)


• Ensuring smooth execution of orders, customer support, workflows, and timelines


• Implementing processes, SOPs, and operational improvements


• Monitoring KPIs and maintaining operational dashboards


• Managing communication with suppliers, partners, and external services


• Supporting product launches and peak seasons (Black Friday, new brands…)


• Troubleshooting operational issues and unblocking bottlenecks


• Overseeing or coordinating website updates and changes when needed


• Preparing the operational infrastructure for scale:...