Operations Manager, FC (Tepotzotlán)

Responsibilities

• Managing an environment concerning the delivery of Amazon orders directly to customers, operating on a 24/7 basis.
• Managing day-to-day relationships with multiple stakeholders.
• Driving operational goals and metrics for your area and communicating the vision to your team.
• Presenting operational metrics regularly to the senior leadership team.
• Problem‑solving for closing gaps between performance and goals.
• Hiring and developing top talent; creating and implementing a talent plan for the site, including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.

Key Job Responsibilities

The Ops Manager leads an operation for over 65,000 packages, overseeing a team of 7 managers and more than 200 associates. The role involves being the owner of solving complex problems, making key decisions and escalations on behalf of t...