Operations Manager for Guest Services

Elevate guest services as an Operations Manager in Banff. Oversee day-to-day operations while creating memorable experiences and fostering a motivated team environment.

This pivotal role involves managing two properties and ensuring exceptional service delivery. You will mentor staff, collaborate with other managers, and actively respond to guest feedback to enhance satisfaction. Your leadership will promote a welcoming atmosphere and adhere to hospitality excellence.

Key Responsibilities:
• Drive guest satisfaction through effective team leadership
• Oversee operational tasks at hotel properties
• Collaborate with departments to improve service procedures
• Address and resolve guest complaints efficiently
• Ensure compliance with Health and Safety protocols

Requirements:
• 2-4 years in management within hospitality
• Experience in Front Office operations preferred
• Innovative thinker with strong pr...