Operations Manager French Speaking

Job Description

We are seeking an experiencedOperations Manager to oversee the daily operations of aVisa Application Centre supporting theFrench market . The role is responsible foroperations management, regulatory compliance, people leadership, customer service excellence, and financial performance , ensuring full adherence to internal procedures, service standards, and government requirements.

Key Responsibilities

Operations & Compliance

• Manage day-to-day operations of the Visa Application Centre in accordance withStandard Operating Procedures (SOPs) andService Level Agreements (SLAs) .

• Ensure compliance withISO standards ,Operational Compliance Learning (OCL) requirements, and internal audit frameworks.

• MonitorTurnaround Time (TAT) , productivity, and service quality metrics.

• Act as the first...