Operations Manager French Speaking

Job Description

We are seeking an experienced Operations Manager to oversee the daily operations of a Visa Application Centre supporting the French market . The role is responsible for operations management, regulatory compliance, people leadership, customer service excellence, and financial performance , ensuring full adherence to internal procedures, service standards, and government requirements.

Key Responsibilities

Operations & Compliance

• Manage day-to-day operations of the Visa Application Centre in accordance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) .

• Ensure compliance with ISO standards , Operational Compliance Learning (OCL) requirements, and internal audit frameworks.

• Monitor Turnaround Time (TAT) , productivity, and service quality metrics.

• Act as the first responder ...