Operations Manager

• Oversee end-to-end warehouse operations including inbound receiving, storage, kitting, material transfer, accessories handling, finished goods shipment, consolidation, and inventory control.
• Ensure all inbound and outbound activities comply with approved SOPs, operational standards, and defined service timelines.
• Maintain strict adherence to FIFO, MSD storage requirements, serial number tracking, quarantine handling, and expiry date controls.
• Coordinate closely with customer Supply Chain, Material Planners, Production, and Shipping teams to support operational requirements and delivery schedules.
• Ensure smooth daily operations with high productivity, service reliability, and operational discipline.

2. Performance, KPI Governance & Workforce Performance

• Own and manage operational KPIs covering service delivery, productivity, accuracy, reporting timelines, billing accuracy, and operational efficiency.