Operations Manager, Global Marketplace, Retail

About the Role

Are you excited about improving customer experiences and using technology to solve complex marketplace challenges?

We’re looking for an Operations Manager to help shape global fulfillment strategies for Uber’s Grocery & Retail business. In this role, you’ll focus on customer engagement and retention—digging into the root causes behind poor experiences and turning insights into meaningful action.

You’ll partner closely with Product, Regional Operations, Data Science, and Marketplace teams to ensure our fulfillment systems work reliably and consistently. Your work will help customers get exactly what they ordered, on time, every time.

This role is ideal for someone who enjoys using SQL to uncover insights, loves creative problem-solving, and communicates clearly with both technical and non-technical partners.

We’re looking for a strategic, systems-minded problem solver who thrives in complex environments and brings th...