Operations Manager - Healthcare Call Center

Job Purpose



The Operations Manager will provide leadership and guidance to offshore RCM Partners and their teams reviewing processes and providing recommendations for improvement of operations working towards our combined operational goal to meet or exceed national AR KPI benchmarks and client specific KPI’s. Help support project work for all functions with offshore and ensure they are held to timely completion guidelines. Ensure that offshore partners, maintain or exceed team productivity and quality standards. Work with vice President to understand and communicate the economic impact of upstream revenue cycle errors causing denials and provide data and implement effective processes to correct actions.







Duties and Responsibilities





+ Plan, organize and direct overall operations of the Offshore Partners assigned as it relates to RCM and their specific tasks are being worked to co...