Operations Manager-Hotel

Hotel Operations Manager Job Description is to ensure quality standards throughout the hotel and provide an excellent experience for the guests. This role is responsible for overseeing accommodation, food and beverage, reception, conference and banqueting as well as the spa. The role is key for maximizing guest satisfaction and for the strategic development of the property. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects.

To sum up, the Hotel Operations Manager is responsible for the day-to-day operational running of the hotel. The Ops Manager reports to the General Manager.

Hotel Operations Manager Duties and Responsibilities

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and di...