Operations Manager (IFS)

Job Description

• Ensure contract compliance and meet or exceed KPIs.

• Foster a culture of service excellence and continuous improvement.

• Monitor and update account processes and procedures.

• Collaborate with Site Lead to develop and execute strategic business plans.

• Maintain data integrity in management systems.

• Deliver contractual and ad-hoc reports punctually.

• Oversee contractor on/off boarding, induction and adherence to standards.

• Monitor planned preventive maintenance in line with regulations.

• Supervise minor repairs and ensure timely, safe and budgeted service delivery.

• Support engineering during planned or unplanned power shutdowns.

• Uphold safety protocols and crisis management procedures.

• Manage financial targets, expenses and budgets including raising Change Re...