Operations Manager

The operations department is responsible for all physical, administrative and communicative functions in the day-to-day collection, processing, safe handling, movement, routing, storage and follow up of all parcels collected by Aramex in accordance with the service standards as laid out in proposals to clients and in accordance with the company’s standard conditions of carriage.

Job Description

• Management of all operations staff, ensuring that staff are supervised, supported, trained and equipped to perform their tasks properly and professionally
• Consistently monitoring service levels and following up on each case of service failure originating from operations and/or a carrier and/or a 3rd party agents utilized by Aramex. Furthermore, the root cause of the service failure must be identified and addressed to prohibit and prevent any recurrence of the aforementioned service failures
• Ensuring all operations staff clock in and out in strict accorda...