Operations Manager | Local Collections

As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.





Key Responsibilities:



Operations Management:





+ Set productivity standards and operational strategies to meet performance targets.



+ Ensure smooth day-to-day operations, enabling tools and resources for team success.



+ Maintain comprehensive knowledge of receivables portfolios and adhere to FDCPA compliance.





Cost Management:





+ Monitor profitability by managing headcount and optimizing automated systems.



+ Reduce inefficiencies by preventing unnecessary outreach to non-responsive numbers.





Stakeholder Management: