Operations Manager | Local Collections

As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.


Key Responsibilities:

Operations Management:


+ Set productivity standards and operational strategies to meet performance targets.

+ Ensure smooth day-to-day operations, enabling tools and resources for team success.

+ Maintain comprehensive knowledge of receivables portfolios and adhere to FDCPA compliance.


Cost Management:


+ Monitor profitability by managing headcount and optimizing automated systems.

+ Reduce inefficiencies by preventing unnecessary outreach to non-responsive numbers.


Stakeholder Management:


+ Handle client escalations and report system downtimes or performance issues.

+ Provide insights into financial and ...