Operations Manager

The Opportunity

Join the dynamic team as an Operations Manager, overseeing the Premium Financial Program at our Davao City location.  You will play a pivotal role in driving operational excellence and delivering exceptional customer experiences.

Key Responsibilities

• Manage the day-to-day operations of the Premium Financial Program, ensuring seamless service delivery and optimal team performance
• Develop and implement strategies to meet and exceed key performance indicators (KPIs), targets, and business objectives
• Lead, coach, and motivate a team of skilled customer service representatives, fostering a positive and collaborative work environment
• Identify and address operational challenges, implementing effective solutions to improve efficiency and productivity
• Analyse and interpret data to make informed decisions, driving continuous improvement across the program
• Collaborate with cross-functional teams to enhance t...