operations manager

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Roles & Responsibilities
Operational Oversight: Manage daily operations, including front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery.
Guest Experience: Ensure high service standards, promptly resolve guest complaints, and exceed customer expectations.
Financial & Resource Management: Manage departmental budgets, monitor expenses, implement cost controls, and maximize revenue.
Team Leadership: Recruit, train, mentor, and supervise staff, including setting performance goals and scheduling.
Quality Assurance & Safety: Implement SOPs, conduct facility inspections, and ensure compliance with health and safety regulations.
Required Skills And Qualifications
Experience: 3–5+ years in hospitality management, with proven experience in supervisory roles.
Education: Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Skills: Strong leade...