Operations Manager - Luxury retail and Call center

Operations Manager - Luxury retail and Call center page is loaded## Operations Manager - Luxury retail and Call centerlocations: ARE Dubai - Property# BCB2 515, Dubai CommerCityposted on: Posted Todayjob requisition id: R Job Title:Operations Manager - Luxury retail and Call centerJob DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.## Essential Functions/Core Responsibilities• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizatio...