Operations Manager

Job Summary:

We are seeking a detail-oriented, results-driven Operations Manager to lead and oversee service delivery for our Accounting Services in Infinit-O. The role involves managing day-to-day operations, ensuring SLA adherence, driving process improvements, leading teams, and delivering exceptional client satisfaction across accounting functions such as Accounts Payable, Accounts Receivable, General Ledger, Reconciliations, and Financial Reporting.

Key Responsibilities:

• Performance and Client Management
• Creates Key Performance Indicators as basis to measure team’s performance
• Monitors daily tasks based on Key Performance Indicators
• Ensures all KPIs are all met to drive SLA targets
• Keep team members updated regarding Policies, Procedures and Work Instructions change
• Ensures client communication and transparency for projects and team updates
• Leads in identific...