Operations manager

This is the role at the center of how our portfolio actually runs. When a maintenance issue pops up, when a cleaning schedule needs to flex, when a vendor needs to be dispatched, when a guest situation needs a judgment call — you're the call. You make decisions in real time, lead the team on shift, own the outcomes, and use AI daily to do it smarter. Home Hop Property Management is the top-rated short-term rental (Airbnb/VRBO) property manager in Ohio, with properties across Cleveland, Akron, Columbus, Cincinnati, Pittsburgh, and Indianapolis. We're growing fast, and the quality of our real-time operations is a huge part of why. This is a remote role, working on US Eastern time. What you'll own • Run live operations across our portfolio — triage, decisions, coordination, follow-through • Lead the guest messaging team during your shift — set priorities, answer their questions, and have their back when issues escalate • Triage maintenance issues — troubleshoot remotely when you can, disp...