Operations manager

We are at Teleperformance hiring for Operations Manager - Banking operations
We’re Hiring – Manager (Banking Operations) Location: Mumbai Company: Teleperformance.
We’re looking for an experienced Manager to lead our Banking Operations team in Mumbai. This role involves overseeing day-to-day operations, ensuring compliance with regulatory standards, and driving efficiency across processes such as customer support, AML/KYC, mortgage, insurance, and core banking services.
Key Responsibilities
- Manage and streamline banking operations across multiple domains
- Ensure compliance with RBI guidelines, AML/KYC regulations, and internal policies
- Lead and mentor the operations team to achieve performance goals
- Handle escalations and improve customer experience
- Collaborate with cross-functional teams to enhance process efficiency
✅ Requirements
- Proven experience in banking operations management
- Strong knowledge of AML/KYC, mortgage, insurance, and core...