Operations Manager

Job Title:

Operations Manager – Customer Support (US Telecom Process)
Location:

Hyderabad
Compensation:

Up to ₹14 LPA
Industry:

BPO / Customer Support / Technical Support
Shift:

Night Shift (US Shift – Flexible)
Job Summary:
We are seeking an experienced and dynamic

Operations Manager

to lead and manage end-to-end operations for a US Telecom customer support program. The role involves overseeing voice and chat support teams, driving performance, ensuring client satisfaction, and delivering operational excellence.
Key Responsibilities:
Manage day-to-day operations of

voice and chat support teams

for the US Telecom process
Ensure achievement of

SLAs, KPIs, and quality standards

(AHT, CSAT, FCR, productivity, etc.)
Lead, mentor, and develop

Team Leaders and support staff
Drive continuous improvement initiatives to enhance

customer experience...