Ka
Posted:
March 04, 2026
Location:
Petaling Jaya, Selangor, Malaysia
Job Description
- Accountable to meet Service Level (eg; SLA) and Customer Satisfaction targets (eg; CS index).
- Monitoring daily performance of team leaders and executives to ensure KPIs are met.
- Prompt problem solving to minimize aging transactions and customer disputes.
- Proactively interface with unit key users to facilitate seamless transaction processing.
- Monitor team performance and service quality; identify performance gaps so as to deliver effective coaching and training.
- Develop initiatives aligned with company direction and lead change management efforts of the team.
- Act as a mentor for team leaders and senior executive who work in different process areas.
- Engage SBC MY leadership faculty to support and contribute towards SBC MY organization development initiatives.
- Participate in peer coaching activities in collaboration with DBS or Unit Key Users to better understand each stakeholders' unique requirements and need...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Petaling Jaya, Malaysia
Posted:
March 04, 2026
Deadline:
April 13, 2026