Operations Manager

1. Daily Operations & Workflow Management

• Oversee the entire job cycle from Lead → Booking → Payment → Installation → Follow-up.

• Ensure jobs are:

• Scheduled correctly

• Paid before installation
• Documented with photos and signatures
• Verified through checklists to prevent technician errors

2. Team Management

• Manage the following team members:

• Virtual CSR

• Sales VA
• Marketing VA

• Technicians (via processes)

• Create daily task lists for each role.

• Hold the team accountable to KPIs.

3. Money & Payment Control

• Ensure the following:

• Payments are collected before installation

• Invoices match vehicle and glass specifications
• Cash is counted and logged
• Credit card authorization is completed
• End-of-day reconciliation is performed