Operations Manager

1. Daily Operations & Workflow Management

• Oversee the entire job cycle from Lead → Booking → Payment → Installation → Follow-up.
• Ensure jobs are:
  • Scheduled correctly
  • Paid before installation
  • Documented with photos and signatures
  • Verified through checklists to prevent technician errors

2. Team Management

• Manage the following team members:
  • Virtual CSR
  • Sales VA
  • Marketing VA
  • Technicians (via processes)
• Create daily task lists for each role.
• Hold the team accountable to KPIs.

3. Money & Payment Control

• Ensure the following:
  • Payments are collected before installation
  • Invoices match vehicle and glass specifications
  • Cash is counted and logged
  • Credit card authorization is completed
  • End-of-day reconcilia...