Operations Manager

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
• Handle escalated customer service issues and offer solutions ...