OPERATIONS MANAGER

Key Responsibilities

Operations (Primary Focus)

• Must be hands-on to oversee daily operations across multiple F&B outlets, ensuring high efficiency, service quality, and compliance with SOPs.
• Plan and manage effective staff rosters for multiple stalls, balancing manpower optimization and operational needs.
• Maintain team discipline, provide clear guidance, and uphold performance standards.
• Act as a firm yet fair leader who makes tough decisions when necessary and confidently says “No” when required to uphold company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.
• Work closely with HR, Marketing, Finance and other departments to ensure aligned operational goals.
• Monitor KPIs, conduct regular outlet audits and implement continuous improvement initiatives.
• Ensure adherence to all regulatory requirements including food safety, hygiene an...