Operations Manager

Job Responsibilities
As part of the Product team, the Operation Manager (OM) closely works with the Project Manager and holds the overall responsibility and accountability for IT project management for assigned project(s)’ operation and business as usual issues, service requests, and change requests. He/she should work in partnership with clients, management, technical team (Developers), Project Manager (PM), Quality Assurance (QA) team, Business Analysts (BA) team, finance, and operations to deliver projects to agreed scope, schedule, budget and quality. OM is responsible for

• Manage and ensure all level 2 helpdesk cases assigned to developers are closed within SLA
• Manage and ensure all service requests met within SLA (3 working days)
• Create and manage BAU CRs when needed for BAU small changes and special deployments
• Inform QA to test and add in test cases to ensure bugs do not appear again and tested for each release
• A...