OPERATIONS MANAGER

Job Description & Requirements
We are looking for an experienced and reliable Operations Manager to lead our hotel operations during night shifts and weekends. The successful candidate must have at least 5 years of hands-on operations experience in hotels in Singapore. This role is essential in ensuring smooth operations, guest satisfaction, and staff supervision during non-standard hours.
Key Responsibilities:
l Manage and oversee all hotel operations during night shifts and weekends.
l Lead and support night shift teams, including Front Office, Housekeeping, F&B, and Security.
l Ensure smooth check-in/check-out processes and address guest needs or complaints promptly.
l Handle night audits and ensure accurate reporting of daily revenue and occupancy figures.
l Monitor service quality, cleanliness, and safety across the hotel.
l Respond to emergencies, handle incidents, and coordinate with relevant departments.
l Ensure handover of all important matters to t...