Operations Manager

Under the leadership and guidance of the Boutique Manager, this role supports in ensuring that boutique operations are efficient and in line with Maison’s guidelines & Richemont compliance, helping the boutique team to deliver exceptional client experiences with tools from HQ. He/she will manage the team members of back of house operations and the in-boutique CS workshop ensuring efficient and seamless boutique execution.
Retail Operations

• Supervise back-office activities (stock management, including POS display, cash & bill procedures, document management, etc)
• Be the key-user for SAP & digital tools (sales, CRM, CS and back office)
• Be the referent for compliance, finance, security and IT topics
• Ensure retail procedures are respected (selling, customer services, stock management, security…)
• Ensure awareness of Maison’s policies & commercial rules
• Provide reporting when necessary
• Provide support durin...