Operations Manager - SMB Operations

Drive impact. Build from scratch. Shape the future of merchant operations.

We're hiring a senior operations professional to own and scale merchant operations for our SMB business in Brazil — a high-visibility role at the heart of our growth strategy.

This isn't a support role — it's a founding operations seat . You'll become the main POC for Merchant Operations in Brazil's SMB segment , setting new standards, launching new initiatives, and working directly with cross-functional leadership. If you want ownership and impact, this is it.

(WHAT YOU'LL DO)

• Merchant Operations & Continuous Improvement: Partner with commercial teams to identify operational gaps, reduce defects, and drive measurable improvements across our merchant base — turning insights into action at scale.
• End-to-End Project Leadership: Own complex, cross-functional projects from scoping to de...