Operations Manager - Smb Operations

Drive impact. Build from scratch. Shape the future of merchant operations.We're hiring a senior operations professional to own and scale merchant operations for our SMB business in Brazil — a high-visibility role at the heart of our growth strategy.This isn't a support role — it's a founding operations seat. You'll become the main POC for Merchant Operations in Brazil's SMB segment, setting new standards, launching new initiatives, and working directly with cross-functional leadership. If you want ownership and impact, this is it.(WHAT YOU'LL DO)Merchant Operations & Continuous Improvement: Partner with commercial teams to identify operational gaps, reduce defects, and drive measurable improvements across our merchant base — turning insights into action at scale.End-to-End Project Leadership: Own complex, cross-functional projects from scoping to delivery. You'll define the roadmap, align stakeholders, and execute independently — with clear business outcomes as your north star.Structur...