Operations Manager

**I. Job Summary**

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

**II. Essential Duties and Responsibilities**

+ Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
+ Meet with new frontline employees daily to ensure consistent communication and support of onboarding
+ Provide timely and consistent touchpoints with frontline employees.
+ Regular review of best practices to enhance daily performance
+ Focus on understanding and progress of frontline employee career goals
+ Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
+ Actively practice and seek feedback on coaching conversations.
+ Lead by example...