Operations Manager

Job Description

As an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions and actions for system and process improvement employing the knowledge of daily and ground operations.

Responsibilities:

· Manage multiple mid-size programs and teams in a healthcare LOB

· Ensure high and consistent performance on client KPIs and internal business targets

· Conduct team and performance reviews regularly

· Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost and ideate operational strategies to further client and company targets

· Establish a high standard for productivity, quality, and patient expe...