Operations Manager

Role: Own daily end-to-end operations: inventory, fulfillment, people, and SOP compliance for high-volume 18K gold e-commerce.
Key Duties
Manage warehouse + inventory accuracy (receiving, storage, reconciliation)
Run order fulfillment (pick/pack/ship), hit daily SLA, reduce RTS/packing errors
Enforce packing controls
Handle returns/claims verification and restocking/write-offs with Finance/CS
Lead ops team: scheduling, coaching, discipline, attendance tracking
Improve processes, report KPIs weekly
Qualifications (Must-Have)
3–5+ yrs in e-commerce/warehouse/logistics ops
Strong people management + process discipline
Good in Excel (Pivot tables, VLOOKUP/XLOOKUP, basic formulas, data cleaning)
Comfortable using Shopify/inventory tools and working with high-value inventory
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