Operations Manager

Role: Own daily end-to-end operations: inventory, fulfillment, people, and SOP compliance for high-volume 18K gold e-commerce.

Key Duties

• Manage warehouse + inventory accuracy (receiving, storage, reconciliation)
• Run order fulfillment (pick/pack/ship), hit daily SLA, reduce RTS/packing errors
• Enforce packing controls
• Handle returns/claims verification and restocking/write-offs with Finance/CS
• Lead ops team: scheduling, coaching, discipline, attendance tracking
• Improve processes, report KPIs weekly

Qualifications (Must-Have)

• 3–5+ yrs in e-commerce/warehouse/logistics ops
• Strong people management + process discipline
• Good in Excel (Pivot tables, VLOOKUP/XLOOKUP, basic formulas, data cleaning)
• Comfortable using Shopify/inventory tools and working with high-value inventory

Job Types: Full-time, Permanent

Benefits:

• Employee discount