Operations Manager (US Financial Program)
ALORICA TELESERVICES, INC.Job Description
Overview
The Opportunity
Join the dynamic team as an Operations Manager, overseeing the Premium Financial Program at our Davao City location. You will play a pivotal role in driving operational excellence and delivering exceptional customer experiences.
Responsibilities
Manage the day-to-day operations of the Premium Financial Program, ensuring seamless service delivery and optimal team performance
Develop and implement strategies to meet and exceed key performance indicators (KPIs), targets, and business objectives
Lead, coach, and motivate a team of skilled customer service representatives, fostering a positive and collaborative work environment
Identify and address operational challenges, implementing effective solutions to improve efficiency and productivity
Analyse and interpret data to make informed decisions, driving continuous improvement across the program...
Apply for this Job
Submit your application for the Operations Manager (US Financial Program) position at ALORICA TELESERVICES, INC..
Apply Now Save for Later