Operations Manager

Our client is a leading industry provider and one of Canada’s largest suppliers of services to the healthcare sector. They are currently seeking a Manager of Off‑Site Operations to join their team in Vancouver. The Manager of Off‑Site Operations will play a key role in overseeing customer service and off‑site operational activities. This position ensures seamless service delivery to clients by managing a dedicated team of Customer Service Managers, off‑site employees, and external freight/logistics partners.

Responsibilities

• Supervise and provide guidance to Customer Service Managers and off-site employees, including leads and supervisors.
• Manage the relationship and performance of the freight contractor, ensuring on‑time delivery and service excellence.
• Collaborate with internal teams to address operational challenges.
• Foster strong relationships with external contract managers from health authorities.
• Implement best pract...