Operations Manager

Job Summary Responsible for executing day-to-day operational tasks for assigned clients within the region, ensuring accurate shipment processing, effective communication with clients and agents, and maintaining up-to-date operational data and reports. Responsibilities Receive and verify shipment information from clients, including invoices, HAWB, packing lists, and datasheets Process shipment documents accurately and timely Distribute shipment documents and information to agents across APAC and IOR offices in NL and CL Track shipments using web platforms (DHL, FedEx, UPS) and liaise with agents or offices in different countries to monitor shipment status Resolve operational issues autonomously to maintain smooth shipment processes Prepare, update, and share client-requested reports on shipment status and related matters Coordinate phone calls with agents and clients to address and resolve shipment issues Upload shipment information into the company's operative system (IGOR) and maintai...